Summary

PT Kimia Farma Tbk has partnered with PT Telekomunikasi Indonesia Tbk to strengthen digitalisation in its business environment. The two companies signed a cooperation agreement to this effect, which will see the digitalisation of Kimia Farma Apotek's infrastructure, cloud and network, hardware, and integrated application systems. The system will be integrated with the Enterprise Resource Planning system that Kimia Farma has been using since October 2016. The application system provided by Telkom includes smart stock, omni channel, customer loyalty, big data analytics, clinic integration, referral programs, and home care services. The digitalisation process will begin in Q1 2018 at all apotek levels in Indonesia.

The implementation of technology will simplify business processes and improve customer experience, making services to consumers more optimal. The digitalisation of Kimia Farma is expected to help the company become a leading healthcare company and a global player in the pharmaceutical industry. The partnership is aimed at improving healthcare services in Indonesia. Telkom's digital ecosystem capabilities and telecommunications infrastructure, which reaches all parts of Indonesia, will support the implementation of ICT or digitalisation in Kimia Farma. The digitalisation of Kimia Farma is part of Telkom's commitment to help improve the operational excellence of state-owned enterprises through integrated ICT applications.

The CEO of Kimia Farma, Honesti Basyir, said that the company's digitalisation process is not a trivial matter and that the company has chosen to be a first mover. He added that the transformation must begin now and be led by Kimia Farma as a pharmaceutical industry. The digitalisation process will cover the entire value chain of Kimia Farma's business, from production to retail (apotek). The director of Enterprise and Business Services at Telkom, Dian Rachmawan, welcomed the partnership between the two state-owned companies, saying that Telkom's digital ecosystem capabilities and telecommunications infrastructure would help drive the implementation of ICT or digitalisation in Kimia Farma.