Summary

PT Bank BTPN Tbk. has closed several access points used by its digital banking customers, Jenius, following a series of fund loss cases. The closure was made after the company found that these incidents occurred due to social engineering practices. "Since then until today, social engineering cases have not occurred again," said Irwan Tisnabudi, Digital Banking Head of Bank BTPN, in a virtual Jenius press conference on Thursday, October 28, 2021. Previously, several cases of customer fund loss had been reported. One customer named Theresia Avila or Riri in mid-July claimed to have lost her deposit savings in Jenius amounting to IDR 110 million. The savings disappeared after receiving a phone call claiming to be from Jenius Connect Customer Services.
Another customer, Wirawan A. Chandra, shared his alleged account hacking case on his personal Facebook page on Thursday, July 22, 2022. The fraud mode was through a WhatsApp number +1(225) 240-1221 claiming to be Jenius call center.
The closure of access points was made to prevent similar incidents from happening again. Bank BTPN has also implemented several measures to improve security, such as adding a new feature that requires customers to enter a PIN when making transactions. The company also reminds customers to be careful and not to share personal information with anyone.
Bank BTPN's Jenius is one of the digital banking services in Indonesia that has gained popularity in recent years. The service offers various features, such as savings accounts, debit cards, and investment products.