Summary

The recent arrest of two suspects involved in the hacking of Jenius bank accounts owned by PT Bank BTPN Tbk. (BTPN) serves as a warning to criminals in the banking sector. The Deputy CEO of Bank BTPN, Darmadi Sutanto, stated that the arrest of the suspects was a follow-up to BTPN's report in July 2021. He emphasized that the security of customer data and funds is the company's top priority, and that they take every case seriously. The bank supports the authorities in carrying out legal proceedings and will comply with police summons if required to provide further information.
The suspects used a method of taking over customer accounts by calling victims and posing as BTPN staff, according to Yusri Yunus, the Head of Public Relations at the Jakarta Metro Police. The victims were then instructed to send their login details, including personal data and OTP. After obtaining the customer's account, the suspects emptied it. Darmadi stated that Bank BTPN has met banking security standards and continues to enhance Jenius' security system as a digital bank with world-class security, keeping up with technological advancements to ensure customer data is protected.
The arrest of the suspects serves as a crucial lesson and warning to criminals in the banking sector that BTPN takes every case seriously and prioritizes the security of customer data and funds. The bank supports the authorities in carrying out legal proceedings and will comply with police summons if required to provide further information. The suspects used a method of taking over customer accounts by posing as BTPN staff and instructing victims to send their login details, including personal data and OTP. Bank BTPN has met banking security standards and continues to enhance Jenius' security system as a digital bank with world-class security.